# My client can't open the portal link

> Common reasons a client sees an error when opening their portal, and how to fix them.

- **The link expired.** Portal links are valid for 30 days; send a new one from the client's page.
- **They use a different e-mail.** Links are tied to the contact's address.
- **Your custom domain isn't ready.** See [Connect your domain](/a/connect-domain/) and check the status badge.

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Source: https://acme.kbshelf.com/a/portal-link-not-working/ · Updated 2026-11-02