# Acme Help Center

> How can we help?

Help center with 25 articles. Every article is also available as Markdown (the `.md` links below); `https://acme.kbshelf.com/llms-full.txt` has all of them in one file.

## Getting started

- [Create your Acme account](https://acme.kbshelf.com/a/create-account.md): Sign up, confirm your e-mail and set up your workspace in a few minutes.
- [A quick tour of the dashboard](https://acme.kbshelf.com/a/dashboard-tour.md): What each part of the Acme dashboard does: clients, projects, invoices and the activity feed.
- [Invite your teammates](https://acme.kbshelf.com/a/invite-teammates.md): Add people to your workspace and choose what each person can see and change.
- [Import clients from a spreadsheet](https://acme.kbshelf.com/a/import-clients.md): Bring your existing client list into Acme from a CSV file exported from Excel, Google Sheets or another tool.

## Billing

- [Plans and limits](https://acme.kbshelf.com/a/plan-limits.md): What each Acme plan includes, and what happens when you reach a limit.
- [How to cancel your subscription](https://acme.kbshelf.com/a/cancel-subscription.md): Cancel at any time from Billing. Your workspace stays available until the end of the period you paid for.
- [Pause your subscription instead of cancelling](https://acme.kbshelf.com/a/pause-subscription.md): Pause billing for up to three months and keep your data and client portals online.
- [Refunds after cancellation](https://acme.kbshelf.com/a/refunds.md): When Acme refunds a payment, and how to ask for one.
- [Add your VAT number or tax ID to invoices](https://acme.kbshelf.com/a/vat-invoices.md): Put your company's VAT number, tax ID and address on every Acme invoice.
- [Download invoices as PDF](https://acme.kbshelf.com/a/download-invoices.md): Find every past invoice and download it as a PDF for your accountant.
- [Update your payment card](https://acme.kbshelf.com/a/update-card.md): Change the card that pays for your Acme plan.

## Client portal

- [Connect your domain](https://acme.kbshelf.com/a/connect-domain.md): Serve your client portal on your own address, like portal.youragency.com, with HTTPS included.
- [Customize your portal's look](https://acme.kbshelf.com/a/portal-branding.md): Add your logo and colours so clients see your brand, not ours.
- [Share files with clients](https://acme.kbshelf.com/a/share-files.md): Upload deliverables to a project and let clients download them from their portal.

## Integrations & API

- [Connect Slack](https://acme.kbshelf.com/a/slack.md): Get Acme notifications — paid invoices, new comments, overdue projects — in a Slack channel.
- [Automate with Zapier](https://acme.kbshelf.com/a/zapier.md): Connect Acme to 5,000+ apps with Zapier triggers and actions.
- [Use the REST API](https://acme.kbshelf.com/a/rest-api.md): Create an API key and make your first request to the Acme API.
- [API rate limits](https://acme.kbshelf.com/a/api-rate-limits.md): How many requests the Acme API accepts, and how to handle a 429 response.
- [Webhooks](https://acme.kbshelf.com/a/webhooks.md): Receive an HTTP request when something happens in Acme.

## Account & security

- [Change your e-mail address](https://acme.kbshelf.com/a/change-email.md): Update the e-mail you sign in with. We confirm the new address before switching.
- [Reset your password](https://acme.kbshelf.com/a/reset-password.md): Forgot your password? Get a reset link by e-mail.
- [Turn on two-factor authentication](https://acme.kbshelf.com/a/two-factor.md): Protect your account with a code from an authenticator app.

## Troubleshooting

- [I didn't receive the confirmation e-mail](https://acme.kbshelf.com/a/no-confirmation-email.md): What to check when the sign-up or invitation e-mail doesn't arrive.
- [My client can't open the portal link](https://acme.kbshelf.com/a/portal-link-not-working.md): Common reasons a client sees an error when opening their portal, and how to fix them.
- [Status and maintenance windows](https://acme.kbshelf.com/a/status.md): Where to check Acme's live status and when planned maintenance happens.